Hey Team!

We love to make sure you get the latest on what’s new at SSoD, and if you don’t get our emails, you’ll miss out and be in the dark! See, the easiest way for us to send you important information, like this week’s new releases, new motivating challenges, added website & app features/functions, and more, is by sending you a quick note. To ensure that all of this great insight is going straight to your inbox (vs spam, clutter, or junk), here are a few steps that you can take:

Gmail

To make sure our email gets delivered to your Inbox, you must add Studio SWEAT onDemand to your contacts list.

If you do not readily find an email from Studio SWEAT onDemand…

Please check your Gmail Spam Folder:

1. – If you see the email from Studio SWEAT onDemand: Open the Email.
2. – Click the button on the toolbar, labeled Not spam

Next, please add Studio SWEAT onDemand to your Contacts list:

1. – Open the email from Studio SWEAT onDemand.
2. – Click the drop down arrow next to “Reply” in the upper right side of the email from header.
3. – Click the “Add Studio SWEAT onDemand to Contacts List” from the list that appears.
4. – If Studio SWEAT onDemand does not appear in the dropdown list? Then you probably have already added Studio SWEAT onDemand to Contacts.
   

Gmail Mobile App

– If you are using the Gmail Mobile App on your mobile device, please open the app now.

If you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.

If you do not find an email from Studio SWEAT onDemand, please check the Spam Folder:

1. When you find the email from Studio SWEAT onDemand
2. Tap the dropdown menu icon – top right.
3. Then select Move to.
4. Then select Primary from the list.

This way you will always see Studio SWEAT onDemand in your Primary Inbox tab…

NOTE: My Preferred Folder does not exist by default in Gmail. It is there as an example only since custom folders must be created by the user.

Gmail Tabs

– If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.

1. – If you find an email from Studio SWEAT onDemand in your Gmail Promotions tab:
2. – Grab and drag my email to the Primary Inbox Tab.
3. – After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

The conversation has been moved to “Primary”

Do this for future messages from ondemandsupport@studiosweat.com? Yes

1. – Click Yes in the yellow alert box at Gmail.
2. – This way you will always see Studio SWEAT onDemand in your Primary Inbox tab…

Yahoo! Mail

If you have not received an email from Studio SWEAT onDemand…

Check your Spam Folder. If you see an email from Studio SWEAT onDemand:

1. – Please open the email.
2. – Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from Studio SWEAT onDemand to your Inbox.

1. – Move your mouse over or tap the Gear icon in the top right navigation bar.
2. – Select Settings from the list that drops down.
3. – Choose Filters located on the left side of the page.
4. – Click the Add button on the Filters page.
5. – Create a name such as Whitelist in the Filter name field.
6. – In the From field leave the default contains selected.
7. – Enter our email address ondemandsupport@studiosweat.com in the text box next to Contains…
8. – Choose the destination folder to which you would like the message delivered. For example: Inbox.
9. – Click or tap Save…
10. – You will see in the next screen -Deliver to Inbox if From contains Studio SWEAT onDemand–
11. – Click or tap Save on this screen.
12. – You will be returned to your Yahoo! Inbox.

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Studio SWEAT onDemand isn’t junk:

1. – Open your Mail app and go to the Mailboxes screen
2. – Scroll down to the folders area
    
3. – Select the Junk folder.
4. – Find the email from Studio SWEAT onDemand and slide it left to see options.
   
   
5. – Tap the More button.
6. – Tap the Mark button.
   
   
7. – Tap the Mark as Not Junk button.

The message is moved to your Inbox. Subsequent email messages from Studio SWEAT onDemand will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

Outlook Mobile App

– To add Studio SWEAT onDemand to you list of Focused Inbox on the Outlook App…

Please open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from Studio SWEAT onDemand:

1. – Click the dropdown menu on the top right of your Inbox.
2. – On the menu displayed tap Move to Focused Inbox
   
   
3. – Select the Move this and all future messages button.
   
   
4. – Tap Move
5. Now all future messages from Studio SWEAT onDemand will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

Outlook 2003, Outlook 2016 and Outlook Office 365

– To add Studio SWEAT onDemand to you list of “Safe senders” on Outlook:

1. – Right click our email in your Inbox email list pane.
2. – On the menu displayed move your mouse over or tap Junk
3. – Click or tap on Never block sender in the menu that rolls out.
4. – The resulting popup will say:
5. – “The sender of the selected message has been added to your Safe Senders List.”
6. – Click OK

To add sender to address book:

1. – Open the email
2. – Right click on the from address
3. – Choose Add to contacts option

Inbox by Gmail

To make sure our email gets delivered to a preferred folder or your choice in Inbox, you must add Studio SWEAT onDemand to your preferred folder, or a folder of your choice.

NOTE: “My Preferred Folder” is a demonstration. You must create your own My Preferred Folder by clicking + Create New yourself.

If you do not readily find an email from Studio SWEAT onDemand in one of your Inbox bundles…

Please check your Inbox Spam Folder or your Promotions bundle:.

1. – When you see the email from Studio SWEAT onDemand: Open the Email.
2. – Then click the dropdown menu (top right)  icon.
3. – Next please add Studio SWEAT onDemand to your My Preferred Folder.
   
   
4. – If you have not already created a My Preferred Folder, you may do so by clicking + Create new…“
5. You may also move Studio SWEAT onDemand to any folder of your choice.

Outlook.com

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. – Check the Junk folder. If you see the Studio SWEAT onDemand email in your Inbox
2. – Open the email from Studio SWEAT onDemand…
3. – Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!

Studio SWEAT onDemand (ondemandsupport@studiosweat.com)

To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

Manually Add to Safe List

1. – Click gear the icon on the top right.
2. – Select Options in the drop down list.
3. – On the Options page under Preventing junk email click Safe and blocked senders
4. – Click the link Safe senders on the next page.
5. – Enter the email address ondemandsupport@studiosweat.com in the text box.
6. – Click Add to list
7. – Studio SWEAT onDemand will now be added to your list of Safe senders
8. – Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

AOL Webmail

To make sure our email gets delivered to your AOL Inbox- Please complete these two steps…

If you find Studio SWEAT onDemand in your spam folder:

1. Right click the email.
2. Click “Not spam” in the resulting list.

Add ondemandsupport@studiosweat.com to your Address Book:

1. – Open the email from Studio SWEAT onDemand
2. – Click the show details link next to Studio SWEAT onDemand in the From field.
3. – Move your mouse over or tap ondemandsupport@studiosweat.com to show the menu.
4. – Click or tap Add contact in the menu displayed.
5. – Add Studio SWEAT onDemand to the name fields
6. – Click Add contact

Email from that Domain will now be delivered straight to your Inbox.

Comcast

Please log into your Xfinity account and select your Comcast webmail:

1. Should you find an email from Studio SWEAT onDemand in your spam folder:
2. Open the email.
3. Click the (not spam) icon on the top toolbar.

Next please, add Studio SWEAT onDemand to your address book:

1. – Please open the email from Studio SWEAT onDemand.
2. – Click on the button at the top left of the email that says:
   
   
3. – That will open your edit contact screen.
4. – Then click Save and you’re all done.